Help centre
Branches and hours, answers to common questions, and a direct line to us — everything in one place.
Branches & hours
Lilongwe City Centre
Mon–Sat 08:00–17:00 · Sun 12:00–16:00
Pickup · drop-off · mobile money & card
Book from Lilongwe →Blantyre CBD
Mon–Sat 08:00–17:00 · Sun 12:00–16:00
Pickup · drop-off · mobile money & card
Book from Blantyre →Mzuzu Main
Mon–Sat 08:00–17:00 · Sun 12:00–16:00
Pickup · drop-off · mobile money & card
Book from Mzuzu →Zomba Main
Mon–Sat 08:00–17:00 · Sun 12:00–16:00
Pickup · drop-off · mobile money & card
Book from Zomba →Karonga Main
Mon–Sat 08:00–17:00 · Sun 12:00–16:00
Pickup · drop-off · mobile money & card
Book from Karonga →Door delivery
Any address on our lanes — the courier calls on arrival, SMS confirms delivery.
Contact us
Call 0999700070 · WhatsApp 0887862626
Common questions
How much does it cost?
Use the instant price tool on the home page — from, to and weight give you the all-in VAT-inclusive price plus the arrival day.
How long does it take?
Within city: same day. Between hubs: next day. Overnight express: next morning before 10:00. Karonga lanes: 2 days.
How do I track?
Enter your EK-MW-XXXXX number in the tracking bar at the top of any page — no account needed. Both phones also get SMS updates.
What can I send?
Documents and parcels up to 20 kg per item. No hazardous goods. Ask a branch about bulky items.
How do I pay?
Mobile money, card, or cash at any branch. Your quoted price is locked for 24 hours.
What if delivery fails?
The courier calls, then we SMS you. Call 0999700070 with your tracking number and we re-attempt the same day.